1) Why is a confirmation required?
Some payments require an extra confirmation step to reduce fraud and verify you are the person initiating the transaction.
2) Examples of confirmation steps
- Card: OTP code, 3-D Secure approval, confirmation in your banking app.
- Mobile Money: approval prompt on your phone, Mobile Money PIN.
3) Security best practices
- Never share your codes (OTP, Mobile Money PIN) with anyone.
- Always verify the amount and description before approving.
- Avoid paying on unsecured public Wi-Fi.
- Enable a lock screen (PIN/FaceID/fingerprint) on your phone.
4) I approved, but I don’t see my subscription
Wait 1–2 minutes and refresh. If it persists, contact support via Contact & Support and share the payment time and method.
See also: Payment declined: what to do