1) Quick checks
- Use a stable internet connection (avoid switching networks during checkout).
- Retry after 2–3 minutes (some validations expire).
- Check your available balance/limit.
- Make sure your device date/time is correct.
2) Common causes
- Authentication not completed (OTP, Mobile Money confirmation).
- Limit reached (card or Mobile Money account).
- Bank/operator decline (security rules, country restrictions).
- Temporary issue with network or payment partner.
3) Fixes by case
- Card: try another card, enable online payments, contact your bank if needed.
- Mobile Money: ensure your account has funds and confirm the request on your phone.
- Browser: try another browser, clear cache/cookies, or use the app if possible.
4) Still blocked?
Contact us via Contact & Support and include:
- your account email
- payment method used
- approximate date/time
- error message (if any)
See also: Accepted payment methods ·
Verification & security