Legal & Privacy

Key legal and privacy information

This page centralizes the main legal and privacy information related to Obouo Play (app and services) and this Help Center. It complements the help articles (account, subscriptions, payments, playback, etc.).

Contents

1. Legal notice
2. Privacy (personal data)
3. Cookies & local storage
4. Refunds & cancellations
5. Data deletion
6. Contact

1) Legal notice

Publisher

GROUPE OBOUO (SASU) — Company ID (SIRET): 943 725 929 00013 — VAT: FR96943725929
Registered office: 5 Rue Beudant, 75017 Paris — France
Legal representative / President: David Monsoh

Hosting

Help Center hosting: Hostinger | Vilnius, Lituanie Hostinger, UAB J. Basanavičiaus g. 26, 03224

Intellectual property

The structure, design, texts, logos, trademarks, visuals, and content of the Help Center are protected by intellectual property laws. Any unauthorized reproduction, distribution, adaptation, or use is prohibited without prior written consent.

Third‑party links

The Help Center may include links to third‑party sites (stores, payment partners, social networks, etc.). Those sites have their own policies. GROUPE OBOUO does not control their content and is not responsible for their practices.

Disclaimer

We aim to keep information accurate and up to date, but the Help Center is provided for informational purposes. In case of discrepancies, the applicable contractual terms (Obouo Play terms and/or the app store terms) prevail.

2) Privacy (personal data)

This section provides a clear overview of how personal data may be collected and used for Obouo Play and the Help Center.

Who is the data controller?

GROUPE OBOUO is the controller for processing necessary to operate Obouo Play and provide user support.

Data we may process

• Account data: email, identifiers, profile information (depending on options), settings (language, preferences).
• Subscription/billing data: subscription status, billing history, payment information primarily handled by the payment channel (store / provider). We do not store full card details when processed by a third party.
• Usage data: interactions with the app (navigation, playback, errors), technical data (device type, OS, version, logs).
• Support data: communications with support (messages, optional attachments), information needed for troubleshooting.
• Kids-related settings: if parental controls are enabled, related settings (PIN, restrictions).

Purposes

• Provide the service: account management, content access, device management, multi‑device use.
• Manage subscriptions: activation, billing, payments, cancellation, assistance when payments fail.
• Security: fraud prevention, abuse detection, account and content protection.
• Improve: performance, bug fixes, better help journeys.
• Legal compliance: accounting, anti‑fraud, lawful requests from authorities.

Legal bases (GDPR)

• Contract performance: to deliver Obouo Play.
• Legal obligation: e.g., accounting/tax requirements.
• Legitimate interests: security, fraud prevention, service improvement.
• Consent: where required (e.g., certain cookies/analytics depending on configuration).

Sharing

We may share data on a need‑to‑know basis with:

• Technical providers: hosting, maintenance, email delivery, support tools.
• Payment providers / stores: Apple, Google, or a payment provider, depending on the channel used.
• Authorities: where legally required or to protect our rights.

Retention

We retain data only for as long as needed for the purposes described, then delete or anonymize it, unless a longer retention period is required by law (e.g., accounting/tax rules).

Security

We use reasonable technical and organizational safeguards (access controls, logging, least‑privilege, environment security). No system is perfect; we also recommend strong passwords and protecting your devices.

Your rights

Depending on applicable law, you may request access, correction, deletion, objection, restriction, portability, and withdrawal of consent (where applicable). You may also file a complaint with your local data protection authority (e.g., CNIL in France).

3) Cookies & local storage (Help Center)

The Help Center is a static site and mainly uses technical storage (e.g., local storage) to:

• remember your language (FR/EN);
• improve in‑help search experience;
• ensure proper operation (display preferences, navigation).

You can clear this data in your browser settings. This may reset language and certain preferences.

4) Refunds & cancellations

Rules may depend on the payment channel:

• Apple App Store / Google Play: refunds are usually handled by the store under its terms.
• Off‑store payments: terms may depend on the provider and the plan purchased.

For common procedures, see:

• Subscriptions
• Cancel
• Payments

5) Data deletion

You can request deletion of your account and/or certain data. The easiest path:

• Delete account

For specific requests (e.g., cannot access the account), contact support.

6) Contact

Obouo Play support: support@obouoplay.com
Help Center: Contact page