1) Contact us
Recommended for clear follow-up.
support@obouoplay.com
Phone (WhatsApp)
For simple and urgent requests (subject to availability).
+33 7 45 73 46 85
2) Response times
- Standard: 24–72 business hours
- Billing / payments: 24–48 business hours
- Playback issues: depends on diagnosis (device, network, title)
3) What to include (important)
- Your Obouo Play account email
- Device (Android / iOS / TV) + app version
- Your country
- Issue description + screenshots if possible
- For payments: date, amount, payment method, transaction/reference ID
4) Need help fast?
- Subscription / billing: Subscriptions · Payments
- Video won’t play: Playback · Errors
- Account: Account · Password
5) Security
Never share your password. Our support team will never ask for it.